Frequently Asked Questions
Everything you need to know about your Cece Jewellery experience.
What materials are used in Cece Jewellery pieces?
Our collections are crafted using high-quality materials including 18k gold plating over sterling silver, genuine freshwater pearls, and ethically sourced gemstones to ensure lasting brilliance.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine, we recommend removing your jewellery before swimming, showering, or applying lotions. Store each piece in its original Cece pouch to prevent scratching.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Cece Jewellery piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.